Privacy Policy
How we collect, use, and protect your personal information
Last updated: March 2026
1. Introduction
365 Transfers ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi and transfer services or visit our website.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and billing address when you make a booking.
- Journey Information: Pickup and drop-off locations, travel dates and times, flight numbers for airport transfers.
- Payment Information: Payment card details are processed securely through our payment providers and are not stored on our servers.
- Communication Records: Records of calls, emails, and messages between you and our team.
- Website Usage: Information about how you use our website, including IP address, browser type, and pages visited.
3. How We Use Your Information
We use your information to:
- Process and fulfil your booking requests
- Communicate with you about your journey
- Send booking confirmations and receipts
- Provide customer support
- Improve our services and website
- Comply with legal obligations
- Prevent fraud and enhance security
4. Information Sharing
We may share your information with:
- Our Drivers: To fulfil your booking (name, contact number, pickup/drop-off details).
- Payment Processors: To process your payments securely.
- Legal Authorities: When required by law or to protect our rights.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, booking records are kept for 7 years for accounting purposes.
7. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us at help@365transfers.net.
8. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: help@365transfers.net
- Phone: 0333 33 55 365
- Address: 365 Transfers, Stoke-on-Trent, Staffordshire